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Full-Stack E-Commerce Platform with Intelligent Chatbot
Overview
Developed a scalable full-stack e-commerce platform integrated with an AI-driven chatbot. The chatbot uses curated internal datasets to answer FAQs, assist clients with automatic purchases, and provide real-time package tracking. The system enhances customer experience and streamlines purchase workflows with personalized assistance capabilities under development.
Key Features
- Responsive full-stack web application (front-end + back-end)
- AI chatbot powered by curated internal data for FAQ resolution
- Automated purchase assistance and order placement
- Real-time shipment and package tracking integration
- Secure payment gateway integration
- User account management and personalized recommendations
- Scalable architecture supporting high traffic and transactions
Add-ons
- Personal assistant module (in development) for tailored shopping support and notifications
- Analytics dashboard for customer behavior and sales trends
- Multi-language support for international customers
Results
- Improved customer support response times and satisfaction
- Increased automated order placements reducing manual workload
- Enhanced user engagement with personalized tracking and recommendations
- Scalable platform supporting rapid growth and peak shopping periods
Deployment
Deployed on a cloud platform (AWS) with secure, compliant infrastructure ensuring data privacy and uptime.
Client: E-Commerce Retailer
Timeline: 10 months (development, testing, deployment). Ongoing maintenance and add-on development
